Everything you might need to know, and a few things you did not ask.
Orders and delivery
When will my order be dispatched?
Within 1 to 3 working days. If we are mid-launch or it is December it can take a little longer, and we will say so on the site if it does.
How long will it take to arrive?
Estimated times, counted from the day we dispatch rather than the day you order:
- UK Standard, £4.99 — 3 to 5 working days
- UK Express, £6.99 — 1 to 2 working days
- Europe, £14.99 — 5 to 10 working days
- Rest of world, £23.99 — 10 to 21 working days
Those are carrier estimates rather than promises. Full detail is on our delivery and shipping page.
Do you ship outside the UK?
Yes, to 41 countries. Choose yours at checkout and the rate will appear.
Will I have to pay customs or import charges?
If you are outside the UK, possibly. Import duties and taxes are not included in what you pay us and they are the recipient's responsibility. We cannot predict them and we cannot refund them (we hate it too).
Can I track my parcel?
You will get an email when your order ships, with a tracking number where the service is a tracked one.
Can I change my delivery address?
Email us quickly. Before it has been dispatched, yes. After, no.
Returns and refunds
Can I send something back?
Yes. You have 14 days from receiving your order to tell us you are cancelling, which is your legal right, and we extend that to 30 days from delivery for any unused item in its original condition.
Who pays the return postage?
You do if you have changed your mind. We do if the item is faulty, damaged, or not what you ordered.
How long do refunds take?
We refund within 5 working days of your return reaching us, and always within 14. Your bank may take another 3 to 5 days to show it.
Something arrived broken.
Sorry. Email hello@ladieswholit.co.uk with your order number and a photograph and we will replace or refund it. Do not post it back until we have spoken.
The full detail is on our returns and refunds page.
Products
Will the colours look like the photographs?
Close, but screens vary. Prints in particular tend to read slightly warmer in person.
How do the sweatshirts and caps fit?
Sizing is on each product page. If you are between sizes, size up. Nobody has ever complained that a reading sweatshirt was too roomy.
Are the candles safe to post?
Yes, they are packed properly. If one arrives looking sad, tell us.
Something is out of stock. Will it come back?
Usually. Join the newsletter and you will hear first.
Retreats and the book club
Can I book a retreat here?
No, this shop sells merchandise only. Retreats are booked on our main site at ladieswholit.co.uk/reading-retreats.
Where do I manage my book club membership?
Also on the main site. Your membership and your shop orders are separate things, and a shop account will not log you into the book club.
Payment and privacy
What can I pay with?
The card and wallet options shown at checkout. Prices are in pounds sterling.
What do you do with my data?
Only what we need to get you your parcel and, if you have asked for it, send you emails. Details are in our privacy policy.
Still stuck?
Email hello@ladieswholit.co.uk or use the contact form. A real person will reply, Monday to Friday, usually within two working days.