Delivery and shipping

Where we ship

We ship from the United Kingdom to the UK, Europe and a further list of countries worldwide. The destinations we currently serve, and the rate for yours, are shown at checkout.

Delivery rates

UK Standard — £4.99
UK Express — £6.99
Europe — £14.99
Rest of world — £23.99

Some orders or promotions may qualify for free UK delivery. This will be shown at checkout before you pay.

Dispatch

Orders are packed and dispatched within 1 to 3 working days. Working days are Monday to Friday, excluding UK public holidays. Orders placed at the weekend are dispatched on the next working day. During sales, product launches and the run up to Christmas dispatch can take longer, and we will say so on the site if it does.

Estimated delivery times

Counted from the day of dispatch, not the day you order:

UK Standard — 3 to 5 working days
UK Express — 1 to 2 working days
Europe — 5 to 10 working days
Rest of world — 10 to 21 working days

These are estimates provided by our carriers and are not guaranteed delivery dates.

Tracking

You will receive a confirmation email when you place your order and a second email when it is dispatched. Where a tracked service has been used, the dispatch email includes your tracking number.

Customs, duties and import taxes

Orders shipped outside the United Kingdom are sent on a delivered duty unpaid basis. The price you pay at checkout does not include import duties, taxes or customs charges. Where your country applies them, you as the recipient are responsible for paying them, together with any handling fee the carrier charges.

We cannot predict these charges and we cannot refund them. If a parcel is returned to us because import charges were not paid, we will refund the price of the goods less our outbound and return shipping costs.

Delivery addresses

Please check your delivery address carefully before ordering. We cannot change an address once an order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected from a depot, we will refund the price of the goods but not the delivery charge.

Missing or delayed parcels

If your order has not arrived 10 working days after the end of the estimated delivery window, email hello@ladieswholit.co.uk with your order number and we will investigate with the carrier.